Installation, commissioning, warranty and after-sales support

The after-sales lifecycle, step by step

Every Taokron order follows the same support path from factory to full production. Knowing the sequence in advance lets a buyer plan workshop preparation, electrical work and operator availability so commissioning runs without delay.

1. Factory Acceptance Test (before shipment)Your machine runs a full forming cycle on your coil specification at the production facility. You attend in person or by video call.
2. Export packing & shipmentThe machine is crated in fumigated ISPM 15 timber, loaded to container, and shipped with the full English document pack.
3. On-site installation & commissioningTaokron engineers travel to your workshop to rig, level, connect, calibrate and run the machine into first production.
4. Operator & maintenance trainingYour team is trained hands-on during commissioning — PLC operation, tooling changeover, preventive maintenance and troubleshooting.
5. 12-month warranty & remote supportFrom the day the machine is commissioned, the warranty period runs and support is one message away.
6. Spare parts supportOriginal parts are available on request against your serialised build record.

Factory Acceptance Test — the machine is proven before it ships

Every auto duct line and every major machine passes a Factory Acceptance Test at the production facility before it is released for shipment. The FAT is not a token demonstration: it runs the full forming cycle on your own coil specification, measures dimensional tolerances, verifies TDF and Pittsburgh seam quality, and produces a signed PLC cycle log. Buyers attend the FAT in person or join by video call, so the machine is proven to your standard before it ever leaves for your port. The full manufacturing and quality-control workflow that leads up to the FAT is documented on the quality control page.

On-site installation and commissioning

On-site installation supervision by Taokron engineers is available for every auto duct line. A commissioning visit is typically 1 to 2 engineers for 5 to 10 days for a single line, and 3 to 7 days for a standalone machine. Installation days are quoted per engineer-day alongside the machine, so the quotation shows the planned days up front. The engineers do not simply hand over a crate — they take the machine all the way to verified production:

• Mechanical rigging, levelling and anchoring of the machine on your floor
• Electrical hookup to your supply and verification of phase, voltage and earthing
• PLC calibration and tuning to your coil and gauge range
• First production run and first-article duct produced against your project standard
• Sign-off only once the line is producing to tolerance at the rated output

Workshop preparation before the engineers arrive — concrete slab, electrical connection, compressed-air line and coil handling — is the buyer's responsibility and is the single biggest factor in how fast commissioning completes. The HVAC duct factory layout guide and the pricing & lead time page set out exactly what needs to be ready.

Operator and maintenance training

A machine is only as productive as the people running it. Taokron delivers hands-on operator and maintenance training at the customer's factory during commissioning. Training is practical, on the actual machine, and covers PLC operation and recipe setup, tooling changeover between gauges and profiles, the preventive-maintenance schedule, and first-line troubleshooting. The goal is a team that can run and maintain the line independently, not one that has to call for every adjustment.

The 12-month warranty

Every Taokron machine carries a 12-month standard warranty that runs from the date of commissioning, not the date of shipment — so the clock starts when the machine actually goes into production at your site. The warranty covers all mechanical and electrical components against defects, excluding normal wearing parts such as forming rolls, cutting blades, drive belts and bearings, which are consumables replaced on a maintenance schedule. Preventive-maintenance recommendations are provided at hand-over, and following them is what keeps both the warranty and the machine's long-term reliability intact.

Technical support: remote first

Technical support is provided via WhatsApp or video call. The majority of issues — a PLC alarm, a tooling adjustment, a tolerance drift — can be diagnosed remotely from the machine's build record. On-site visits are scheduled for complex mechanical work that genuinely needs hands on the machine. The support model is built for remote diagnosis first, which keeps a machine on the far side of the world from sitting idle while a part or an engineer is in transit.

Already running a Taokron machine? Reach after-sales support directly at sales@taokron.com or on WhatsApp +61 435 074 994 — have your machine serial number ready so the engineer can pull your build record straight away.

Spare parts support

A standard spare-parts kit sized for the first 12 months of normal operation ships with every machine, so the common wearing parts are on your shelf from day one. Beyond that, original spare parts are available on request. Parts are ordered against the serialised build record, which means the part supplied is matched to your exact machine and its build configuration rather than a generic equivalent.

Designed for 15 to 20 years of service

Taokron machines are engineered for a 15 to 20 year service life under normal use with proper preventive maintenance. Reaching the top of that range is not luck — it comes from following the maintenance schedule provided at training, keeping the standard wearing parts in stock so a worn roll or blade is changed before it damages anything downstream, and using original spare parts ordered against the build record. The total-cost-of-ownership breakdown on the pricing & lead time page shows why the low unscheduled-downtime figure over a ten-year horizon, not the headline capital cost, is the number that decides the real cost of a machine.

Machines in 100+ countries

Over 5,000 Taokron machines are installed in 100+ countries across six continents — including Australia, Saudi Arabia, the UAE, Singapore, Indonesia, Malaysia, Vietnam, the UK, Germany, France, Russia, Brazil and Mexico. The after-sales model described on this page applies wherever the machine lands: a proven FAT before it ships, engineers on site for commissioning and training, a warranty that starts at commissioning, remote technical support, and original spare parts on request.

See it on a real site: the Airtemp Canberra case study shows an 8-machine duct shop installed and commissioned by our engineer in September 2026, with photos and video. For round duct, the Kavanagh Industries case study shows an SBTF-1602 spiral tubeformer installed in Sydney in October 2026.

After-sales support FAQ

What warranty does Taokron offer on its duct machines?

Every Taokron machine carries a 12-month standard warranty from the date of commissioning, covering all mechanical and electrical components except normal wearing parts. Preventive-maintenance recommendations are provided at hand-over, and original spare parts are available on request.

Does Taokron install and commission the machine on my site?

Yes. On-site installation supervision by Taokron engineers is available for every auto duct line, typically 1–2 engineers for 5–10 days. The visit covers mechanical commissioning, electrical hookup, PLC calibration, first production run and first-article duct production against your project standard. Standalone machines are commissioned in 3–7 days.

How is technical support provided?

Technical support is provided via WhatsApp or video call. Most issues are diagnosed remotely; on-site visits are scheduled for complex mechanical work.

When does the warranty period start?

The 12-month warranty runs from the date of commissioning — the day the machine is signed off into production at your site — not from the date of shipment. This means the warranty covers the machine through its first year of real production, not time spent in transit or in your store.

Does Taokron provide operator training?

Yes. Hands-on operator and maintenance training is delivered at the customer's factory during commissioning. Training covers PLC operation, tooling changeover, preventive maintenance and troubleshooting, so your team can run and maintain the machine without depending on a return visit.

How are spare parts supplied for a Taokron machine?

A standard spare-parts kit sized for the first 12 months of normal operation ships with every machine. After that, original spare parts are available on request, ordered against the serialised build record so the correct part is matched to your exact machine.

What is the expected service life of a Taokron machine?

Taokron machines are designed for a 15 to 20 year service life under normal use with proper preventive maintenance. Following the recommended maintenance schedule, keeping the standard wearing parts in stock, and using original spare parts is what keeps a machine inside that service life and the unscheduled downtime low.

Is the Factory Acceptance Test included before shipment?

Yes. Every auto duct line and major machine goes through a Factory Acceptance Test at the production facility before shipment, attended in person or by video call. The FAT runs the full forming cycle on your coil specification, measures tolerances, verifies TDF and Pittsburgh seams, and produces a signed PLC cycle log — so the machine is proven before it ever leaves for your port.

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